Refund policy

Damaged, defective, or incorrect items
If you receive a damaged, defective, or incorrect item, contact us at support@driftrelax.com within 30 days of delivery with a photo of the item and your order number. Once your claim is approved, we'll send you a replacement or a full refund — there's no need to ship anything back to us.

Why we don't accept mail-in returns
Drift Relax products are ingestible dietary supplements, so for hygiene and safety reasons we're unable to accept physical returns of opened or unopened product. We stand behind what we sell — if something arrives wrong, we'll make it right without asking you to send it back.

Non-delivery or lost packages
If your order hasn't arrived, see our Shipping policy for next steps, or contact us at support@driftrelax.com and we'll help track it down.

Change of mind
Because we can't resell opened supplement products, we're unable to offer refunds or exchanges for change of mind once an order has shipped. If you haven't received your order yet, contact us as soon as possible and we'll do our best to cancel or adjust it before it ships.

Exceptions
We cannot offer refunds on sale items or gift cards.

Refunds
Once your claim is approved, refunds are issued to your original payment method within 10 business days. It can take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your refund and you haven't seen it, contact us at support@driftrelax.com.

Questions
If you have any questions about this policy, reach out to us at support@driftrelax.com.